Shipping policy
At Mescini, we want to ensure that every customer has a smooth and reliable shopping experience from the moment they place an order to when it arrives at their doorstep. To help you understand how our shipping process works, we’ve put together the following information, which explains the different stages of order processing, estimated delivery times, tracking details, and any potential costs that may apply.
We encourage all customers to review this shipping policy before completing a purchase to avoid any misunderstandings or unexpected issues. Our goal is to provide transparency about our shipping methods and keep you informed at every step of the process.
1. Order Processing and Shipping
Each order is processed with the utmost care and prepared for shipping within 1–3 business days. Orders placed on weekdays are generally processed faster, while those placed on Friday evening, weekends, or public holidays may require a longer processing time.
Once the order has been processed and shipped, the customer will receive a confirmation email containing the shipping details and a tracking number, allowing for easy and secure package monitoring.
Our team works diligently to ensure that every package is correctly assembled and shipped as quickly as possible. In some cases, multiple orders may be combined into a single shipment. This practice not only helps to reduce shipping costs but also supports a more sustainable approach by minimizing packaging materials and transportation emissions.
During periods of high demand, such as holidays and promotions, or in case of high order volumes, there may be slight delays in processing and shipping. We do our best to dispatch orders as soon as possible, but we ask for understanding in case of delays beyond our control.
Additionally, external factors such as transport restrictions, customs checks, or unforeseen logistics issues may affect delivery times. Although we work closely with our logistics partners to ensure efficient deliveries, we cannot be held responsible for delays caused by third parties such as couriers or customs procedures.
In such cases, we recommend checking the tracking information provided via email to verify the shipping status. If a package takes longer than expected to arrive, please check the shipment status first and, if necessary, contact the courier. If further assistance is required, our customer service team is always available to support you.
Our goal is to ensure that every order is delivered quickly and efficiently. For this reason, we continuously optimize our shipping processes and collaborate with reliable logistics partners to offer a seamless delivery experience.
2. Shipping Origin
Mescini is operated by Turmat Group VOF, Belgium.
Orders are fulfilled through our international fulfillment facility in Shenzhen, China and shipped directly to customers in the United States.
Because orders are shipped internationally, transit times may occasionally be affected by customs processing, transportation disruptions, local carrier delays, public holidays, or other circumstances outside our direct control.
3. Estimated Delivery Time Frames
The delivery duration varies depending on multiple factors, including the recipient’s geographical location, the selected shipping method, customs clearance procedures, and courier availability. Based on our standard estimations, average shipping times for the United States are outlined as follows:
United States: Delivery typically takes 5–10 business days after dispatch (subject to potential variations based on external conditions).
It is important to note that the above delivery estimates represent general time frames and may be subject to unforeseen delays due to circumstances outside of our control. Factors that may influence delivery schedules include:
- National holidays or non-working days in the destination country
- Regulatory customs inspections, which may introduce processing delays
- Shipping congestion, particularly during high-volume periods such as peak holiday seasons
- Local courier service efficiency, as last-mile delivery timelines are managed by third-party logistics providers
4. Tracking Information
To facilitate a transparent and traceable shipping experience, every order will be assigned a unique tracking number. Customers will receive this number via email once their package has been dispatched, allowing them to monitor the progress of their shipment from departure to final delivery.
For your convenience, all tracking information can also be accessed at any time via our dedicated Track & Trace platform.
In instances where a single order comprises multiple items, it is possible that these products may be shipped in separate consignments. In such cases, customers will receive individual tracking numbers for each respective package.
5. Placing an Order – Step-by-Step Guide
To complete a successful purchase through our online store, customers are required to follow this step-by-step process:
- Browse the available products and add the desired items to the shopping cart
- Proceed to the checkout page and input all relevant shipping details (please ensure that the provided address is accurate to avoid delivery issues)
- Select a preferred payment method from the list of available options
- Confirm the order, after which an automated email confirmation will be sent to the provided email address
6. Shipping Costs
Mescini currently offers Free Standard Shipping on orders delivered to the United States.
There is no minimum order value required to qualify for free standard shipping.
Any shipping cost shown during checkout will always take precedence if an alternative shipping service is selected or offered.
7. Returns and Shipping Issues
If your order arrives damaged or contains an incorrect item, please contact our customer service within 30 days of receipt for assistance.
If the package is damaged upon delivery, if you have received the wrong item, or if your order has not arrived within the maximum estimated time, our team will be happy to help. We recommend contacting us as soon as possible so we can find the best solution together.
For returns and exchanges, please see our Return Policy.
8. Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing complete and accurate shipping information when placing an order.
If you notice an error in your shipping address, contact us at info@mescini.com as soon as possible.
We cannot guarantee that an address can be changed once an order has entered processing or has been shipped.
If a package cannot be delivered because an incorrect or incomplete address was provided, additional shipping costs may apply if the order needs to be reshipped.
9. Lost or Undelivered Packages
If your tracking information indicates that your package has not been delivered within the expected delivery period, please contact us at info@mescini.com.
We will review the shipment information and, where appropriate, contact the relevant logistics provider to investigate the delivery.
If tracking shows a package as delivered but you cannot locate it, please first check:
- Around the delivery location
- With other household members
- With neighbors where appropriate
- With the local carrier responsible for final delivery
If the package still cannot be located, contact our customer support team for further assistance.
10. Contact Information
If you have questions about shipping or need assistance, you can contact our customer service at info@mescini.com.
We are always ready to offer you the best possible shopping experience.
Thank you for choosing Mescini!
11. Company Information
Shop Name: Mescini
Company Name: Turmat Group VOF
Company Registration Number: 1020121581
VAT-Number: BE1020121581
Support Email: info@mescini.com
Phone: +32 497 77 79 38
Business Address:
Liersstraat 1/11, 3600 Genk, Belgium
Warehouse Address:
3rd Floor, Building C, Dinfeng Science and Technology Park, Qiaotang Road, Fuhai Street, Bao'an District, Shenzhen, China
