Contact Us
Frequently Asked Questions
How do I track my order?
Once your order has been dispatched, you will receive a confirmation email with your personal tracking link. You may also track your order at any time by entering your order number along with the email address or phone number used at checkout on our tracking page.
If you need any further assistance, our team will be pleased to support you at info@mescini.com.
How do I initiate a return?
You may request a return within 30 days of receiving your order. To start a return, contact us at info@mescini.com and include:
- Your order number
- The reason for your return
- A photo of the item (if applicable)
- Your full name
- Your shipping address
Once received, our advisors will carefully review your request and provide the appropriate return address along with detailed instructions.
Do you offer exchanges?
Yes. We offer size exchanges if you need the same item in a different size.
To request a size exchange, please contact us at info@mescini.com within 30 days of receiving your order and include your order number and the size you would like to receive.
The item must be unworn, unused, and in its original condition. Our customer support team will review your request and provide the return address and exchange instructions.
For complete conditions and instructions, please review our Refund Policy.
What is your return policy?
You may return your item within 30 days of delivery, provided it remains unworn, unused, and in its original condition. Once received and inspected, a refund or exchange will be arranged accordingly.
For complete details and eligibility requirements, we invite you to review our Return Policy.
How long will it take to receive my order?
Orders are carefully processed within 1–3 business days, depending on current demand. Once dispatched, delivery typically takes 5–10 business days, depending on your location and local courier schedules.
For complete information about processing, delivery, tracking, and shipping, please review our Shipping Policy.
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COMPANY INFORAMTION
Shop Name: Mescini
Company Name: Turmat Group VOF
Company Registration Number: 1020121581
VAT-Number: BE1020121581
Support Email: info@mescini.com
Phone: +32 497 77 79 38
Business Address:
Liersstraat 1/11, 3600 Genk, Belgium
Warehouse Address:
3rd Floor, Building C, Dinfeng Science and Technology Park, Qiaotang Road, Fuhai Street, Bao'an District, Shenzhen, China
