Frequently Asked Questions

Find clear, helpful answers about Mescini, from sizing and comfort to shipping and returns. We’re here to make your experience simple, reassuring, and stress-free.

GENERAL INFORMATION

Q: What makes Mescini different?

A: Mescini is designed for women who want to feel comfortable, confident, and put-together, without sacrificing style. Our shoes focus on flattering silhouettes, comfortable fits, and thoughtful details that work with you, not against you.

Q: Who is Mescini for?

A: Our collections are created specifically for women who value comfort, confidence, and effortless style. Whether you're dressing for everyday wear, travel, work, or special moments, our shoes are made to support you.

Q: Are Mescini heels comfortable?

A: Yes, many of our designs are created with comfort and wearability in mind. Features may vary by style, so each product page highlights the heel height, fit, materials, and relevant comfort details to help you choose the pair that works best for you.

Q: How can I contact customer support?

A: You can reach us anytime at info@mescini.com or through our Contact page. We typically respond within 24 hours on business days.

PRODUCT & SIZING

Q: How do I choose the right size?

A: Every product includes a size chart with measurements. We recommend measuring your foot length and comparing it with the size guide for the best fit. If you're between sizes, we usually suggest sizing up for comfort.

Q: Are Mescini shoes true to size?

A: Yes, our shoes are designed to fit true to size. However, fit can vary slightly depending on the shape and style of the shoe. Always check the sizing information on the individual product page before ordering.

Q: What if I have wide feet or sensitive toes?

A: Some of our designs offer more room, softer materials, or a more open shape for additional comfort. Each product page includes specific fit information so you can choose the style that best suits your feet.

Q: What materials do you use?

A: We select materials that balance appearance, comfort, and durability. The exact materials used are listed on each product page, so you always know what your chosen pair is made from.

Q: Are Mescini shoes easy to care for?

A: Yes, most of our shoes can be maintained with simple, regular care. Always check the care instructions on the product page and use cleaning products that are suitable for the specific material.

Q: Will the item look like the photos?

A: Yes, we use product photography to show the colours, shape, and details as accurately as possible. Slight differences may occur due to lighting or individual screen settings.

SHIPPING & DELIVERY

Q: How long does shipping take?

A: Orders are processed within 1–3 business days. Delivery typically takes 5–12 business days within the United States.

Q: Do you provide tracking?

A: Yes, once your order ships, you’ll receive a tracking link by email so you can follow your delivery.

Q: What if my order is delayed?

A: While most orders arrive on time, delays can occasionally happen. If your package hasn’t arrived within the expected window, contact us at info@mescini.com and we’ll assist you right away.

Q: What if I receive the wrong or damaged item?

A: Please contact us within 7 days at info@mescini.com with your order number and clear photos of the item. We’ll resolve the issue as quickly as possible with a replacement or refund.

RETURNS & EXCHANGES

Q: What is your return policy?

A: You can return items within 30 days of delivery as long as they are unworn, undamaged, and returned in their original condition and packaging.

Please try your shoes on indoors and on a clean surface. Shoes with visible signs of wear may not be accepted for return.

Q: How do I start a return?

A: Simply email us at info@mescini.com with your order number, and we’ll guide you through the process step by step.

Q: Do you offer exchanges?

A: Yes, we offer free exchanges for size adjustments to help you find the right fit.

Q: Who pays for return shipping?

A: Return shipping is typically the customer’s responsibility unless the item received is damaged, defective, or incorrect.

Q: How long do refunds take?

A: Once your return is received and inspected, refunds are processed within 5–7 business days. It may take additional time for the refund to appear in your account, depending on your bank or payment provider.

Q: Can I cancel or change my order?

A: Yes, changes or cancellations may be possible within 24 hours of placing your order. Contact us as soon as possible at info@mescini.com. Once an order has been processed or shipped, we may no longer be able to change or cancel it.