Refund policy
At Mescini, we want you to be satisfied with your purchase. If an item is not right for you, you may request a return in accordance with the conditions below.
Please review this policy before making a purchase.
1. Return Window
- The return request must be submitted within 30 calendar days of delivery.
- The item must be unworn, unused, and in its original condition.
- Shoes should only be tried on indoors on a clean surface.
- The item must be returned with all original packaging and any accessories or components supplied with it.
- Items showing signs of wear, damage caused after delivery, alteration, or improper use may not be eligible for a refund.
Returns are available for both change-of-mind purchases and eligible product-related issues, subject to the conditions stated in this policy.
2. Return Shipping Costs
For standard returns, including returns due to size, fit, preference, or change of mind, return shipping costs are the responsibility of the customer.
Mescini does not charge a restocking fee.
If you receive an item that is incorrect, damaged, or defective upon arrival, please contact us before returning it. We will review the issue and provide the appropriate resolution.
Do not return an item before receiving return instructions from our customer support team.
3. How to Return an Order
To request a return, contact us at info@mescini.com with the following details:
- Your order number
- The reason for the return
- A photo of the product if it arrived damaged
- Your full name
- Your shipping address
Our customer support team will provide the applicable return instructions and return address.
Returns are accepted by mail only.
Please do not send a return to the address shown on the original shipping label or to our registered business address unless our customer support team specifically instructs you to do so.
4. International Return Location
Mescini operates internationally, and approved returns are processed through our designated return facility in China.
For standard returns, including returns due to size, fit, preference, or change of mind, customers are responsible for the cost of return shipping.
Before returning an item, please contact our customer support team at info@mescini.com to receive the exact return address and return instructions. Returns sent without prior authorization may not be accepted or processed correctly.
We strongly recommend using a trackable shipping service and retaining your shipping receipt and tracking information until your refund has been completed.
5. Cancellation Policy
If you would like to cancel an order, contact us at info@mescini.com as soon as possible after placing your order.
We cannot guarantee cancellation once an order has entered processing or has been shipped.
If your order has already been shipped, it cannot be cancelled in transit. After receiving the order, you may request a return under the conditions of this Return & Refund Policy.
6. Damaged, Defective or Incorrect Items
Please inspect your order when it arrives.
If you receive an item that is damaged, defective, or different from what you ordered, contact us at info@mescini.com as soon as possible and include:
- Your order number
- A description of the issue
- Clear photos showing the item and the issue
We will review your request and provide an appropriate resolution.
Please do not return damaged, defective, or incorrect products without first contacting us.
7. Processing Refunds
Once your return has been delivered to our designated return facility, it will be inspected.
Eligible refunds will be processed within 7 business days after the returned item has been received and approved.
Refunds will be issued to the original payment method used for the order.
Depending on your bank or payment provider, additional processing time may be required before the refund appears in your account.
Original shipping charges, if any, are non-refundable for voluntary returns unless otherwise required by applicable law.
8. Return Packages and Responsibility
Customers are responsible for ensuring that return packages are properly packaged and shipped to the return address provided by our customer support team.
We strongly recommend using a shipping method that provides tracking.
Mescini cannot be responsible for return packages sent:
- Without tracking;
- To an incorrect address;
- To the original sender's address instead of the provided return address; or
- Without following the return instructions supplied by our support team.
9. Contact Us
Our customer support team is always available to assist you and answer any questions you may have. If you need further clarification, assistance with a return, or information about our products and services, please do not hesitate to contact us at info@mescini.com.
We will respond as soon as possible to provide you with fast and efficient service. Thank you for your trust and for choosing Mescini!
10. Company Information
Shop Name: Mescini
Company Name: Turmat Group VOF
Company Registration Number: 1020121581
VAT-Number: BE1020121581
Support Email: info@mescini.com
Phone: +32 497 77 79 38
Business Address:
Liersstraat 1/11, 3600 Genk, Belgium
Warehouse Address:
3rd Floor, Building C, Dinfeng Science and Technology Park, Qiaotang Road, Fuhai Street, Bao'an District, Shenzhen, China
